Seven competencies of the pharmacy assistant

Pharmacy assistant

La health it is one of the most important pillars of well-being. Well, in addition to health centers, pharmacies represent the value of personal care. The figure of the pharmacist is one of the most valued by customers. The pharmacist works as a team with professionals who improve customer service. The work of the pharmacy assistant is essential.

1. Warehouse organization

A pharmacy has a catalog of medicines and products that must be perfectly arranged in order to optimize space and manage customer service for each order.

The pharmacy assistant is in charge of restocking a product when stocks are exhausted, classifying them according to the established criteria and defining the organization of the space. In addition, as a specialist, he is very attentive to the expiration date of the different products.

2. Advisory work

The client may have doubts about a certain treatment and the pharmacy assistant, together with the pharmacist, has the competence to answer any questions from their position. Pharmacists do not replace the important work of the doctor but complement it.

The pharmacy assistant offers appropriate advice on how to use a medicine. In addition, there are issues for which customers prefer to go directly to the pharmacy.

3 Emotional intelligence

Throughout a single day, many different people pass by the pharmacy. Each with its own story. Some patients come to buy drugs with concern if it is a diagnosis of a serious or painful illness. Therefore, the kindness it is a highly valued competence in someone who works in the sector.

In other words, the client values ​​the empathy on the part of the professional who attends to him at the point of sale.

4. Commercial work

Not only drugs are sold in pharmacies, but also a wide catalog of products related to well-being. For example, cosmetic treatments or body care products. In relation to this point, the pharmacy assistant performs commercial work by advising customers on their purchasing decisions.

5. marketing

The correct placement of products and advertising posters in the pharmacy they provide the place with an attractive aesthetic that encourages promotion. Merchandising at the point of sale is essential to attract the attention of customers and make a difference with respect to direct competition since the pharmacy is a business that, like any other, also has a lot of competition. In relation to this point, one of the responsibilities of the pharmacy assistant is to explain in simple and accessible language aspects that may be more complex due to their technical terminology.

El presentation marketing It is one of the most significant through the placement of displays or the use of attractive packaging.

Pharmacy drugs

6. Technological competences

The digital transformation of companies is also very present in pharmacies that have modern resources. For example, Software specialized. In that case, the pharmacy assistant must know how to use the tool. This computer support is very important, for example, to record the recipes.

7. Constant update

The attitude of continuous training is especially valued in the pharmacy assistant who, from his position, has the responsibility of being up-to-date in his knowledge of the subject in which he works.


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