Currently, there are numerous job offers that request the services of professionals who carry out the work of a telemarketer. This is a sector that is sometimes considered as a plan B. For example, you can focus your search in that direction, but without losing sight of another vocational field in which you want to develop in the long term.
Many other professionals wish to find employment as telemarketers because they enjoy this work and are involved in customer. In Formación y Estudios We list six skills to work as a teleoperator.
1. Listening ability
Every conversation is different. Listening is the essential ingredient that the telemarketer must use in his interaction with the interlocutor. A professional who attends and fully listens to the other, transmits a higher level of closeness. In short, it creates a context of trust.
2. Ability to exercise patience
A good telemarketer stands out for his availability to help the client. In other words, he is a qualified professional who shows his vocation for customer service through attention to detail.. Each communication process is framed in a specific context and has a specific objective. Well, it is important for the professional to be patient because, sometimes, the pace of the conversation can take longer than expected to come to an end.
3. Proactivity at work
The telemarketer does not adopt a reactive role during the conversation. In fact, he pays special attention to the information provided by the interlocutor. As we have already mentioned, it shows its dedication to service in its willingness to answer a question or solve a specific request. For this reason, he is a professional who acts proactively in his job. How do you manifest this ability in your communication with the client? For example, ask open questions with the aim of expanding the data obtained so far.
4. Emotional intelligence skills
A telemarketer handles a wide variety of cases. And it is essential that treat each person as a unique individual who deserves attention, respect and understanding. It is important that the professional transmit calm and tranquility in any circumstance. In this way, it is a profile that puts emotional intelligence into practice in their job. In other words, he uses his social skills, assertive communication and emotional accompaniment to connect with each person he serves.
5. Ability to work by objectives
An effective telemarketer feeds their internal motivation. But there is a factor that positively influences their commitment: work by objectives. Namely, the fulfillment of an upcoming goal gives meaning to the work carried out in the job. The visualization of the next objective raises the level of resilience against the obstacles that arise in the work carried out. To the ability to work by objectives is added, also, the willingness to form a team. And it is that the results achieved are often contextualized within the framework of a project in which other colleagues participate.
6. Communication skills
If you want to get to work as a telemarketer, you can expand your training in a specific subject: communication. It is positive what you say when you address a client. But the way in which you convey the message is also important. Thus, a broad command of the language provides resources and tools to clearly convey the main idea.
Excellent customer service is positive in any company. For this reason, many businesses look for professionals specialized in this sector. All the skills mentioned influence the final experience of the interlocutor (who makes a constructive assessment of the process and how he felt during the conversation).