The care of health and well-being are essential for the human being, as is well evident today. The medicine it is key to offering specialized advice to the patient. Personalized attention that is key in the diagnosis, since the same symptom can manifest differently in each person. The traditional experience of going to the specialist's office during the appointment time evolves with technology.
In this way, as many people currently work from home or visit online art galleries, there is also the possibility of consulting a medical question through the telemedicine service. A consultation of these characteristics can be carried out remotely. However, the key to this medical care lies in the proximity. Thus, both professionals and patients positively value this experience.
Advantages of telemedicine
The patient values the benefits that telemedicine offers. First, it provides maximum accessibility. Technology and Internet connection make this access possible from anywhere. On the other hand, it is not necessary to make a trip to be at the time indicated in the consultation. The patient can live that moment from his own home, a space of calm and tranquility for him.
Telemedicine has its space and its place in today's society, but its function is not to replace the essence of the traditional approach. But it is a good complement that positively influences the most important thing: personal care.
There are important transformations that have occurred in society as a result of the direct impact of the pandemic. Companies, stores and businesses have carried out an important digital transformation process. Digitization has accelerated even in cases where it had previously been postponed due to prioritizing other corporate goals. Well, in a different context, digitization is also framed in the field of health. This is why some people have discovered the benefits of telemedicine for the first time in the recent period.
The consultation is carried out through safe spaces in the digital context. Videoconferencing is one of the common formats to establish direct communication between professional and patient. But this care can also be developed through courier services. Health data is part of the patient's medical history, this is confidential information. Therefore, telemedicine offers maximum security in compliance with the Data Protection Law.
Disadvantages of telemedicine
Although the experience with this form of consultation is so positive for many people, there are also obstacles to overcome. One of them, the distrust produced by an unknown reality. Not all patients and professionals are familiar with this use of technology. Telemedicine is not adapted to any type of case either, situation or circumstance. There are assessments that cannot be concluded through this route. This novelty is also vulnerable to the effect of the digital divide.
Professionals from all sectors must integrate continuous training into their careers to continue adding new skills and abilities. A training that also accompanies specialists in the field of health as evidenced by the concrete example of telemedicine. This training does not only involve the development of technological skills. There is an ingredient that should never be lacking in personalized attention: emotional intelligence. Empathy, listening and kindness are essential to make each patient feel unique and unrepeatable in the traditional consultation or in a distance conversation.